Terms of Service

1.1. LGV Media Group LLC is a Georgia limited liability company, control number 25023325, with a registered address at 316 Mado Ln, Chattahoochee Hills, Georgia 30268, USA.

1.2. These Terms, the applicable order, checkout page, offer, plan description, Privacy Policy, Acceptable Use Policy, Subscription and Refund Policy, and any other terms expressly incorporated by reference form the agreement between the parties (the “Agreement”). If there is a conflict, the following order controls: (a) a mutually signed order or addendum; (b) the checkout or applicable offer for pricing, plan, and subscription details; (c) these Terms and (d) incorporated policies.

1.3. “System” means the websites, web applications, mobile applications, progressive web applications, software, account areas, checkout flows, telephone and messaging systems, support channels, integrations, and related technical environment through which the Services are offered or delivered.

1.4. “Services” means Worklode’s digital subscription services for home service contractors, including website creation, hosting, maintenance, and updates; online, local, and AI-search visibility services, content creation and publishing to connected accounts, customer review requests, automated telephone answering and call handling, text-message notifications, call recording and transcription, spam-call blocking, and related tools, features, communications, integrations, and outputs made available through the System from time to time. Available features depend on the Client’s plan and connected accounts. Content volume may vary, and the Client may reject content before publication where that functionality is made available.

1.5. “Client Content” means information, materials, logos, photographs, recordings, business details, instructions, account data, and other content supplied, uploaded, connected, or made available by or for the Client.

1.6. “Outputs” means websites, copy, articles, images, transcripts, summaries, messages, recommendations, and other materials generated or prepared through the Services.

2.1. If you accept this Agreement for a business, you represent that you are at least 18 years old and authorized to bind it. References to the Client include that business and its authorized users.

2.2. The Client is responsible for anyone who accesses or uses the Services through its account and for their compliance with this Agreement.

3.1. To request a preview, you may be required to verify your telephone number by SMS and provide your name, email address, and business name. An AI voice agent or a member of our team may then call you and ask for business information needed to prepare the preview. The call may be recorded and transcribed after the required notice and consent. We may use AI tools to organize the information and generate a website preview. The preview is illustrative and free; no subscription starts and no charge is made unless you separately complete Checkout.

3.2. After purchase, the Client signs in using a one-time code sent by email; no password is created or stored by Worklode. Onboarding may require company and owner details, service-area information, domain selection, images, telephone settings, and authorization to connect Google Business Profile or Facebook accounts. Uploads are limited to logo and gallery images unless Worklode permits otherwise.

3.3. The Client must provide accurate, current, and complete information and promptly update it. Worklode may rely on information and instructions provided by the Client or its authorized users.

3.4. The Client is responsible for account security, authorized access, and activity occurring through its account. The Client must promptly notify Worklode of suspected unauthorized access.

3.5. The Client agrees that electronic acceptance, electronic records, checkout confirmations, and actions taken through the System may form and evidence the Agreement and transactions under it.

4.1. Plans. Features, usage limits, publishing volume, telephone functionality, integrations, and support depend on the plan purchased. Current plan details and prices are shown at checkout, in the applicable offer, or in the System.

4.2. Certain Services require the Client to connect, maintain, or authorize access to third-party accounts, domains, telephone services, social-media pages, or business profiles. Worklode is not responsible for reduced functionality caused by missing, revoked, suspended, restricted, or incorrectly configured third-party access.

4.3. Where the System permits pre-publication review, the Client may reject proposed content before publication. If the Client enables automatic publication or does not reject content within an applicable review period shown in the System, the Client authorizes publication in accordance with its settings.

4.4. Worklode may improve, modify, replace, limit, or discontinue features. Worklode will not materially reduce the core functionality of a paid plan during the then-current billing period without reasonable notice, except where necessary for security, legal compliance, third-party platform changes, or matters outside Worklode’s reasonable control.

5.1. The Client is solely responsible for its business, licenses, pricing, claims, services, customer relationships, advertising instructions, and compliance with laws applicable to its trade and locations.

5.2. The Client is the sender, initiator, or responsible business party for calls, texts, review requests, marketing communications, website claims, and other communications sent or made for the Client through the Services, except to the extent Worklode independently sends its own marketing communications.

5.3. Before using the Services to call, text, email, or otherwise contact any person, the Client must obtain all legally required permissions and provide all required notices. The Client must maintain appropriate consent records and promptly honor and communicate opt-outs, do-not-call requests, and consent withdrawals. For Worklode’s own lead messages, message frequency may be up to four messages per month; message and data rates may apply; recipients may reply STOP to opt out or HELP for help.

5.4. Calls handled through the Services may be recorded and transcribed. The Client must ensure that each caller receives any notice and gives any consent required by the laws applicable to the caller and call. The Client must use Worklode’s recording notice or an approved equivalent and must not disable or bypass it. If valid consent cannot be obtained, recording and transcription must not begin or must be stopped.

5.5. The Client must not provide or cause the Services to collect sensitive or regulated information unless Worklode has expressly agreed in writing to support that data and the Client has satisfied all applicable requirements. The Services are not designed to collect payment-card data, protected health information, government identification numbers, or other highly sensitive information from the Client’s callers.

5.6. The Client must review and maintain its business information, scripts, service areas, prices, operating hours, call-handling instructions, and automated responses. The Client is responsible for monitoring communications and following up with its leads and customers.

6.1. Worklode may use AI and automated tools to place or conduct qualification calls, record and transcribe calls, extract and organize business information, classify trades and services, generate or edit website copy, articles, images, messages, and other Outputs, and operate telephone-answering features.

6.2. AI used in the pre-purchase process does not determine whether a prospective Client may purchase the Services or the price offered, except that generally applicable plan selection, promotions, or pricing rules may be presented automatically.

6.3. AI and automated Outputs may contain errors, omissions, inaccuracies, or unsuitable material. The Client must review Outputs, scripts, business claims, prices, services, and published materials for accuracy and legality. Worklode does not guarantee that Outputs are unique or non-infringing.

6.4. Outputs do not constitute legal, accounting, tax, licensing, advertising-compliance, or other professional advice.

6.5. Automated telephone-answering and related telephone features are not emergency services and must not be used for emergency dispatch, medical triage, safety-critical decisions, or other high-risk purposes.

7.1. As between the parties, the Client retains its ownership rights in Client Content.

7.2. The Client grants Worklode and its affiliates, contractors, and service providers a worldwide, non-exclusive, royalty-free, sublicensable license during the Agreement and for a reasonable transition or retention period afterward to host, store, reproduce, process, modify, adapt, transmit, display, publish, and otherwise use Client Content as necessary to provide, secure, support, improve, and administer the Services and as described in the Privacy Policy.

7.3. The Client represents and warrants that it has all rights, permissions, notices, and consents required for Client Content and Worklode’s processing, modification, publication, and use of it under this Agreement.

7.4. The Client grants Worklode a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate suggestions or feedback without restriction or compensation, provided this does not authorize public disclosure of the Client’s confidential information.

8.1. Worklode and its licensors retain all rights in the System, software, templates, workflows, models, prompts, tools, documentation, designs, know-how, and pre-existing or general-purpose materials used to provide the Services (“Worklode Materials”). No rights are granted except as expressly stated.

8.2. Subject to payment of all fees and compliance with this Agreement, Worklode grants the Client a non-exclusive, worldwide license to use, reproduce, display, modify, and distribute Outputs created specifically for the Client for its own business purposes. This license excludes Worklode Materials, third-party materials, stock assets, platform elements, and materials subject to separate license terms.

8.3. Because the Services use templates, common trade information, and automated systems, materials created for different clients may be similar. The Client receives no exclusivity in general concepts, layouts, styles, methods, prompts, templates, or non-distinctive content.

8.4. The Client must not reverse engineer, decompile, scrape, resell, sublicense, or provide unauthorized access to the System; remove proprietary notices; use the Services to train or develop a competing service; or use Worklode’s branding without prior written permission.

9.1. If a domain is included in the Client’s plan, Worklode may purchase and manage it through its registrar for the Client’s use while the subscription remains active. Unless checkout or an order states otherwise, Worklode remains the registrant and controls renewal during the subscription. After cancellation, Worklode will, on written request made before the end of the paid period, reasonably assist with transferring an eligible domain to the Client, subject to full payment, identity verification, registrar rules, transfer restrictions, and any stated transfer charge. If no timely request is made, Worklode may allow the domain to expire, retain it, or stop managing it. Worklode does not guarantee continued availability after cancellation.

9.2. Telephone numbers supplied through the Services may be licensed from third-party carriers and are not sold to the Client. Continued use, portability, and transfer are subject to the applicable plan, payment status, carrier availability, law, and provider rules. Worklode does not guarantee that a requested number or ZIP-code location will be available or portable.

9.3. The Client retains responsibility for its Google, Facebook, Stripe, domain, and other third-party accounts. The Client authorizes Worklode to access and act through connected accounts only as necessary to provide the Services and according to the permissions granted by the Client.

10.1. Services are sold as monthly subscriptions in U.S. dollars and paid by card through checkout. The plan, line items, initial charge, promotional discount, regular monthly price, taxes, and renewal date shown at checkout control. Worklode currently charges no setup fee or cancellation fee.

10.2. Subscriptions renew automatically each month until canceled. By completing checkout, the Client authorizes Worklode and its payment provider to charge the amount due at checkout and each disclosed recurring monthly charge.

10.3. The Client may cancel at any time through the System or by contacting support@worklode.com. Cancellation stops future renewals but does not end or refund the current paid period. Access continues until that period ends unless suspended or terminated under this Agreement.

10.4. Payments are final and non-refundable except where required by law or expressly stated at checkout. Detailed rules concerning promotions, complimentary feature periods, add-ons, failed payments, cancellation, and refunds are set out in the Subscription and Refund Policy, which forms part of this Agreement.

11.1. Each party may receive non-public business, technical, or commercial information of the other (“Confidential Information”). The receiving party will use Confidential Information only to perform or exercise rights under the Agreement and will protect it using reasonable care. Confidential Information excludes information that is public without breach, already lawfully known, independently developed, or lawfully received without restriction.

11.2. A receiving party may disclose Confidential Information where legally required if it gives prior notice when legally permitted and reasonably cooperates in seeking protection.

11.3. Worklode will process personal information as described in the Privacy Policy. The Client is responsible for providing legally required privacy notices to its personnel, leads, callers, and customers and for ensuring it has authority to provide their information to Worklode and its service providers.

11.4. Unless Worklode expressly agrees otherwise in writing, the Services are not designed or offered for collecting, storing, or processing medical records or protected health information; financial-account credentials or regulated financial-institution data; student education records; full payment-card details; government identification numbers; passwords, authentication codes, or security credentials; or other highly sensitive or specially regulated information. The Client must not submit, request, or cause any person to provide such information through the Services.

11.5. The Client is responsible for determining whether its data and intended use are subject to HIPAA, GLBA, FERPA, PCI DSS, or another sector-specific law, standard, or contractual requirement. Unless Worklode expressly agrees in a separate signed writing, Worklode does not act as a HIPAA business associate, financial-services compliance provider, educational-records custodian, or payment-card data storage provider, and does not represent that the Services satisfy those specialized requirements. If the Client submits regulated or highly sensitive information without Worklode’s written approval, the Client does so in breach of this Agreement and remains responsible for resulting claims, duties, and costs, subject to applicable law.

11.6. If approved processing requires a data-processing addendum, business associate agreement, security addendum, or other special terms, the Client must enter the applicable written agreement with Worklode before that processing begins. Worklode may reject, restrict, isolate, or delete prohibited information where reasonably necessary to protect the Services or comply with law.

12.1. The Services may depend on or integrate with third-party providers of hosting, artificial intelligence, telecommunications, messaging, social media, search, domains, analytics, payments, authentication, security, and other technology. Third-party services are governed by their own terms, privacy policies, acceptable-use rules, and technical requirements, which the Client must review and comply with where applicable.

12.2. Third-party providers control their own services and may change, restrict, suspend, discontinue, or refuse functionality or access at any time. To the maximum extent permitted by law, Worklode is not responsible for third-party downtime, errors, security incidents, data processing, account restrictions, policy changes, rejected content, ranking decisions, API limitations, payment failures, number or domain availability, platform enforcement, or other matters outside Worklode’s reasonable control.

12.3. Worklode may use affiliates, contractors, and service providers to support and deliver the Services. Those providers may process Client Content and personal information as reasonably necessary to perform their services, subject to applicable law, Worklode’s Privacy Policy, and Worklode’s agreements with them.

12.4. The Client authorizes Worklode to transmit information and instructions to third-party providers as reasonably necessary to provide the selected Services. The Client is responsible for ensuring that it has all required rights, permissions, notices, and consents for that processing.

12.5. The Company may, if necessary, additionally engage a third-party service provider, Omniroot LLC, a limited liability company organized under the laws of the State of Georgia, USA (control number 25113064), with its address at 8735 Dunwoody Place #7313, Atlanta, Georgia 30350, USA, to support the Company by ensuring the quality and proper delivery of the Services, administering the sale and purchase of the Company’s digital products, and managing all related payments and refunds, excluding any sales and transactions conducted via PayPal or its affiliates. Such transactions shall be processed directly by the Company. For any questions, inquiries, or complaints regarding payments, refunds, or the purchase of digital products, please contact us at payments@worklode.com.

13.1. The Client must not use the Services to violate law or third-party rights; send unlawful, deceptive, abusive, harassing, or unsolicited communications; impersonate another person; publish false or misleading claims; distribute malware; interfere with security or operation; gain unauthorized access; or engage in conduct prohibited by the Acceptable Use Policy.

13.2. Worklode may refuse or restrict Services for businesses, content, products, or conduct that create legal, security, reputational, platform, carrier, or operational risk.

14.1. Worklode may suspend or restrict the Services for overdue fees, security threats, unlawful or abusive use, third-party platform or carrier requirements, breach of the Agreement, or risk to Worklode, the System, or third parties.

14.2. Either party may terminate for a material breach that remains uncured for 10 days after written notice. Worklode may terminate immediately for fraud, illegal activity, material security risk, repeated violations, or a breach that cannot reasonably be cured.

14.3. Upon termination, the Client’s right to use the Services ends, outstanding fees become due, and Worklode may disable websites, telephone services, integrations, and account access. The Client is responsible for exporting available Client Content before termination. Worklode may delete data after a reasonable retention period, subject to law and its retention practices.

14.4. Provisions that by their nature should survive will survive, including payment obligations, intellectual property, confidentiality, disclaimers, liability limitations, indemnity, and dispute terms.

15.1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, SYSTEM, OUTPUTS, PREVIEWS, TELEPHONE FEATURES, AND THIRD-PARTY INTEGRATIONS ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

15.2. WORKLODE DISCLAIMS ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND RESULTS.

15.3. Worklode does not guarantee search position, AI-search inclusion, traffic, leads, calls, reviews, conversions, revenue, customer acquisition, publication volume, uninterrupted call answering, successful spam blocking, platform approval, domain or number availability, or any other business result. Search engines, AI systems, social networks, telecommunications providers, and other third parties control their own systems and decisions.

16.1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER WORKLODE NOR ITS AFFILIATES, LICENSORS, PROVIDERS, OFFICERS, DIRECTORS, EMPLOYEES, OR CONTRACTORS WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OPPORTUNITY, ANTICIPATED SAVINGS, OR REPUTATION, ARISING FROM OR RELATING TO THE AGREEMENT OR SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

16.2. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF WORKLODE AND THE PARTIES LISTED ABOVE ARISING FROM OR RELATING TO THE AGREEMENT OR SERVICES WILL NOT EXCEED THE FEES PAID OR PAYABLE BY THE CLIENT TO WORKLODE FOR THE AFFECTED SERVICES DURING THE THREE MONTHS IMMEDIATELY PRECEDING THE EVENT FIRST GIVING RISE TO THE CLAIM.

16.3. The exclusions and cap apply regardless of the legal theory and are an essential basis of the parties’ bargain. They apply even if a remedy fails of its essential purpose.

16.4. Nothing excludes liability that cannot lawfully be excluded or limited.

17.1. The Client will defend, indemnify, and hold harmless Worklode, its affiliates, and their officers, directors, employees, contractors, licensors, and providers from third-party claims, damages, liabilities, judgments, penalties, costs, and reasonable attorneys’ fees arising from or relating to: (a) Client Content; (b) the Client’s products, services, business claims, pricing, or customer relationships; (c) calls, texts, emails, recordings, review requests, advertisements, or publications made for the Client; (d) the Client’s failure to obtain required rights, notices, permissions, or consents; (e) the Client’s breach of the Agreement; or (f) the Client’s violation of law or third-party rights.

17.2. Worklode will provide reasonable notice of an indemnified claim and cooperation at the Client’s expense. The Client may control the defense, but may not settle a claim in a manner that admits fault by, imposes obligations on, or fails to fully release Worklode without Worklode’s written consent.

18.1. Governing law. This Agreement is governed by Georgia law, without regard to conflict-of-laws rules. The Federal Arbitration Act governs the arbitration provisions in this Section.

18.2. Before starting arbitration, a party must send written notice describing the dispute, supporting facts, and requesting relief. Notices to Worklode must be sent to info@worklode.com. The parties will attempt in good faith to resolve the dispute for 30 days after receipt. This requirement does not prevent a party from seeking urgent injunctive relief or filing in time to preserve a claim from an expiring limitation period.

18.3. If the dispute is not resolved within 30 days, either party may start individual, binding arbitration by filing a demand with the American Arbitration Association (“AAA”) and sending a copy to the other party. The AAA will administer the arbitration under its Commercial Arbitration Rules in effect when the demand is filed. One arbitrator will conduct the proceeding in English. The legal seat will be Fulton County, Georgia, although hearings may take place remotely. The arbitrator may award any individual remedy available under applicable law and may decide issues concerning the formation, interpretation, scope, or enforceability of this arbitration agreement, except that a court will decide any issue concerning the class-action waiver. Judgment on the award may be entered in any court with jurisdiction.

18.4. AAA fees and arbitrator compensation will be allocated under the Commercial Arbitration Rules. Each party will pay its own attorneys’ fees and costs unless the Agreement or applicable law authorizes an award. The parties will keep the arbitration and related materials confidential, except as reasonably necessary to conduct or enforce the proceeding or as required by law.

18.5. Each party may bring claims only in its individual capacity. No dispute may proceed as a class, collective, consolidated, mass, representative, or private-attorney-general action, and the arbitrator may not combine different parties’ claims without their written consent.

18.6. Either party may bring an eligible individual claim in small-claims court. Either party may also seek temporary or preliminary injunctive relief from a court to protect intellectual property, confidential information, data, security, or the operation of the Services without waiving arbitration of the remaining dispute.

18.7. Any court proceeding permitted under this Section, including an action to compel arbitration or enforce an award, must be brought exclusively in the state courts located in Fulton County, Georgia, or the United States District Court for the Northern District of Georgia. EACH PARTY KNOWINGLY AND VOLUNTARILY WAIVES ANY RIGHT TO A JURY TRIAL TO THE MAXIMUM EXTENT PERMITTED BY LAW.

18.8. This Section survives termination of the Agreement. If part of it is unenforceable, that part will be severed and the remainder enforced to the fullest extent permitted by law; however, if the class-action waiver is unenforceable for a particular claim, that claim must proceed in court and not in arbitration.

19.1. Each party will comply with laws applicable to its own performance under the Agreement. The Client must not use the Services in violation of sanctions, export controls, anti-corruption laws, or other trade restrictions.

19.2. The Client represents that neither it nor its authorized users are prohibited from receiving the Services under applicable sanctions or export-control laws. Worklode may restrict access where reasonably necessary for compliance.

20.1. Worklode may update these Terms by posting the revised version and changing the “Last updated” date. Material changes may be notified by email, through the System, or by another reasonable method.

20.2. Changes apply from the stated effective date. Material changes affecting an existing paid subscription will ordinarily apply at the next renewal unless earlier application is required by law, security, or a third-party requirement. Continued use after the effective date constitutes acceptance. If the Client does not agree, it must cancel and stop using the Services.

21.1. The Client may not assign or transfer the Agreement without Worklode’s prior written consent. Worklode may assign the Agreement to an affiliate or in connection with a merger, reorganization, financing, sale of assets, or transfer of the Services.

21.2. The parties are independent contractors. The Agreement does not create a partnership, joint venture, franchise, fiduciary, employment, or agency relationship.

21.3. Neither party is liable for delay or failure caused by events beyond its reasonable control, except that this does not excuse payment obligations for Services already provided.

21.4. Worklode may give notices through the System or to the Client’s account email. Notices to Worklode must be sent to info@worklode.com. Legal notices must identify the Client and describe the subject matter.

21.5. A failure to enforce a provision is not a waiver. A waiver must be in writing and applies only to the stated instance.

21.6. If a provision is unenforceable, it will be modified to the minimum extent necessary, and the remainder will remain effective.

21.7. The Agreement is the entire agreement concerning the Services and supersedes prior or contemporaneous proposals, communications, and understandings on that subject.

21.8. The Client acknowledges that it has not relied on promises, guarantees, or statements not expressly included in the Agreement.

21.9. English is the controlling language. Translations are for convenience only.

21.10. Headings are for convenience and do not affect interpretation.

22.1. If you have questions about this Agreement, you can contact us through the contact method indicated in the System, via the “Contact” or “Contact us” section, or by email at info@worklode.com.